Privacy Policy

1. Who We Are

Saby Luxe Cosmetics is a beauty and skincare business based in Obuasi, Ashanti Region, Ghana. We provide beauty, skincare, body care and makeup products to customers through our website and other customer service channels.

For the purposes of this Privacy Policy, references to “Saby Luxe Cosmetics”, “we”, “us” or “our” mean Saby Luxe Cosmetics.

Our website is available at https://sabyluxcosmetics.com/.

2. Information We Collect

We may collect information that you provide to us when you use our website, create an account, place an order, contact us or otherwise communicate with our team.

This may include information such as:

Your name.
Email address.
Telephone or mobile number.
Billing and delivery information.
Order and purchase information.
Information you provide when contacting our customer service team.
Information you provide through our contact or enquiry forms.
Account information when you create or use a customer account.
Website usage and technical information collected through cookies and similar technologies.

We only seek to collect information that is relevant to the purpose for which it is needed.

3. How We Collect Your Information

We may collect information directly from you when you:

Create a customer account.
Place an order through our website.
Complete the checkout process.
Contact us through our website.
Send us an enquiry or customer service request.
Subscribe to communications where this option is available.
Interact with our website.

Some technical information may also be collected automatically when you browse our website, depending on the cookies, analytics and other technologies currently enabled on the website.

4. How We Use Your Information

We may use the information we collect to:

Process and fulfil your orders.
Arrange delivery of products you purchase.
Provide customer service and respond to enquiries.
Manage your customer account.
Communicate with you about your orders or requests.
Process payments through the payment services used on our website.
Maintain and improve our website and customer experience.
Help protect our website, customers and business against fraud, misuse and security risks.
Meet legal, regulatory or accounting requirements where applicable.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

5. Your Orders and Payments

When you place an order with Saby Luxe Cosmetics, we need certain information to process and fulfil that order. This may include your name, contact details, billing information, delivery information and details of the products you have purchased.

Payments may be handled through third-party payment service providers. Where payment information is processed by a payment provider, that provider may process information in accordance with its own privacy and security practices.

We do not use your payment information for purposes unrelated to processing or supporting your transaction unless otherwise permitted by law.

6. Customer Accounts

If you create an account on our website, we may process the information required to create and manage your account.

Your account may allow you to view relevant information such as your orders and manage certain account details.

You are responsible for keeping your account login information confidential and should contact us promptly if you believe that your account has been accessed without your permission.

7. Contact Forms and Customer Enquiries

When you contact Saby Luxe Cosmetics through our website, we may collect the information you provide so that our team can understand and respond to your enquiry.

This may include your name, email address, telephone number, order number and the details of your enquiry.

We use this information to provide customer support, respond to your request and, where appropriate, investigate or resolve an issue relating to an order or service.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve website performance and understand how visitors use our website.

The cookies used on the website may change as we add, remove or update website features and services.

For more information about cookies and how they are used, please refer to our Cookie Policy.

9. How We Protect Your Information

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored through our website.

Where a security incident involving personal information occurs, we will take appropriate steps in accordance with applicable legal and regulatory requirements.

We may need to share relevant information with trusted service providers where this is necessary to operate our business or provide services to you.

Depending on the service involved, this may include providers supporting:

Payment processing.
Website hosting and technical services.
Order fulfilment and delivery.
Website security and performance.
Customer communication.
Analytics and website functionality.

We seek to ensure that information is only shared where there is a legitimate reason for doing so and that appropriate safeguards are applied.

11. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business and transaction records, resolve disputes, meet accounting requirements and comply with legal or regulatory obligations.

The appropriate retention period may vary depending on the type of information and the reason it is held.

12. Your Privacy Rights

Under Ghana’s data protection framework, individuals have rights relating to their personal information. Depending on the circumstances, these rights may include the right to be informed about how personal information is processed, the right to access personal information, the right to request correction of inaccurate information, the right to object to certain processing and other rights provided by applicable law.

You may contact us if you wish to ask about the personal information we hold about you or exercise a relevant privacy right.

Some rights may be subject to legal conditions or limitations.

13. Direct Marketing

We respect your choices regarding marketing communications.

Where we send direct marketing communications, we will do so in accordance with applicable data protection requirements and any consent requirements that apply.

You may contact us if you no longer wish to receive marketing communications from us.

14. Third-Party Websites and Services

Our website may contain links to or use services provided by third parties. These third parties may have their own privacy policies and terms governing how they handle information.

We recommend reviewing the privacy information of any third-party service before providing personal information directly to that service.

15. Children’s Privacy

Our website and services are intended for customers who are able to make purchases and use the services lawfully. We do not knowingly seek to collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the “Last Updated” date shown on this page. We encourage you to review this page periodically so that you remain informed about how we handle personal information.

17. Contact Us About Privacy

If you have a question about this Privacy Policy, how we use your personal information or a privacy request, please contact Saby Luxe Cosmetics.

You can also use our Contact Us page to send an enquiry to our team.