Shipping & Delivery Policy

1. About Our Shipping & Delivery

At Saby Luxe Cosmetics, we aim to make the delivery of your order as straightforward and reliable as possible. This Shipping & Delivery Policy explains how we process orders, arrange delivery, determine delivery charges and communicate with customers about their delivery.

This policy applies to orders placed through our website for delivery within Ghana.

2. How Our Delivery Process Works

Once you place an order, we receive and review the order details provided to us.

Because delivery arrangements and courier charges may vary depending on the customer’s location and the delivery partner available, we may contact you after receiving your order to confirm the delivery arrangements.

Where necessary, we will confirm the appropriate courier or delivery partner for your location and establish the applicable delivery charge and estimated delivery timeframe.

We will not dispatch an order where an additional delivery charge is required until the applicable charge has been communicated to you and you have agreed to proceed.

3. Delivery Charges

Delivery charges may vary depending on factors including your delivery location, the distance involved, the delivery service available and the courier or delivery partner used.

Where the applicable delivery charge cannot be determined at the time an order is placed, Saby Luxe Cosmetics will contact you after receiving the order to confirm the delivery arrangements and applicable charge before dispatch.

Any additional delivery charge that has not already been included in the order total will be communicated to you before dispatch and will require your agreement before the delivery is arranged.

If you do not agree to an applicable additional delivery charge, we will not proceed with dispatch on that basis. Any refund due in those circumstances will be handled in accordance with our Refund & Returns Policy and applicable Ghanaian law.

4. Order Processing

Orders are normally processed within 1–2 working days after the order has been received and the necessary delivery arrangements have been confirmed.

Processing may take longer where we need additional information from you, where delivery arrangements require confirmation with a courier or delivery partner, or where circumstances outside our reasonable control affect the processing of an order.

5. Estimated Delivery Times

For deliveries within Ghana, our normal estimated delivery timeframe is approximately 2–5 working days after dispatch, depending on the delivery location and courier or delivery partner used.

Taking order processing and delivery together, customers should generally allow approximately 3–7 working days from order confirmation for delivery.

These are estimated delivery periods and are not guaranteed delivery dates. Certain locations may require additional time depending on courier coverage and accessibility.

6. Delivery Communication

We may contact you using the telephone number, email address or other contact details provided with your order where we need to:

• confirm your delivery address or location;
• confirm delivery arrangements;
• confirm an applicable delivery charge;
• provide an estimated delivery timeframe;
• resolve an issue affecting delivery; or
• provide other information necessary to complete your order.

Please ensure that the contact information and delivery details provided when placing your order are accurate and up to date.

7. Delivery Delays

Although we aim to meet our estimated delivery times, delivery may occasionally be delayed because of circumstances outside our reasonable control. These may include courier delays, adverse weather, public holidays, traffic or transportation disruption, incorrect or incomplete delivery information, difficulties accessing the delivery location or other unforeseen circumstances.

If we become aware of a significant delay affecting your order, we will endeavour to contact you and provide an updated delivery estimate where reasonably possible.

Nothing in this policy limits any rights you may have under applicable Ghanaian law where an order is not delivered within the agreed or legally applicable period.

8. Failed or Unsuccessful Delivery

If a courier or delivery partner is unable to complete delivery because the recipient is unavailable, the delivery address is incorrect or incomplete, or the courier is otherwise unable to access the delivery location, additional delivery arrangements may be required.

Where a further delivery attempt results in an additional charge, we will communicate the applicable charge before arranging the additional delivery.

Customers are responsible for providing accurate delivery information and for reasonably cooperating with delivery arrangements.

9. Delivery Address

Please check your delivery details carefully before completing your order.

If you realise that you have provided incorrect delivery information, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that delivery details can be changed after an order has been processed or dispatched.

10. Delivery Inspection

Where reasonably possible, customers should check the condition of their order when it is received.

If your order appears to have been damaged during delivery, or if you believe that an item is missing or incorrect, please contact us promptly so that we can investigate the matter and advise you on the appropriate next steps.

11. Returns, Exchanges and Refunds

Information about cancelling an order, returning products, exchanges and refunds is set out in our Refund & Returns Policy.

Nothing in this Shipping & Delivery Policy is intended to remove or restrict any rights available to consumers under applicable Ghanaian law.

12. Compliance with Ghanaian Law

This policy is intended to operate in accordance with applicable laws and regulations of Ghana, including requirements applicable to electronic transactions and the sale of goods.

For online transactions, applicable Ghanaian law requires suppliers to provide consumers with relevant information concerning delivery, pricing, contractual terms and return, exchange and refund arrangements.

Where a statutory consumer right applies to an order, that right will not be excluded by this policy.

13. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery arrangements, courier partnerships, business practices or applicable legal requirements.

The latest version published on this page will apply to future orders.

14. Contact Us

If you have a question about delivery, your delivery charge, an order or the status of an order, please contact Saby Luxe Cosmetics using the contact details provided on our website.